I've booked a place on a Masterclass, what's next?
You will receive an email from us confirming your booking. This email is a generic confirmation and doesn’t provide details of the event, so make sure you pop the time & date in your diary! If you haven’t received an email from us then have a look in your junk folder, and double-check that you’ve booked by returning to the event page.
What if I’ve applied to take part?
Everyone who books a place is welcome to attend, to sit and listen to the Masterclass and ask questions when suitable. For many of our Masterclasses, there is also the opportunity to take part in a practical element. It will always state on the event webpage how to apply to take part - often it is to just send us an email with your details.
If you applied to take part and haven't heard back from us, this means unfortunately you haven't been selected as one of the onstage participants for this session. We try and give as many people with a wide variety of backgrounds and at different stages of their career the opportunity to participate, so please do not be disheartened. You may be selected for future workshops so please do keep applying. Even if you are not successful, please do still come along as an attendee to watch the masterclass.
What if my plans change?
We understand that sometimes things come up that mean you can’t attend the Masterclass that you’ve booked onto. That is absolutely fine, just please remember to email us at firstname.lastname@example.org and let us know that you won’t be coming. We are currently trialling a two strike system - if you do not attend (without cancelling) for two events, you will have to pay £10 for future masterclasses.
What do I do on the day?
On the morning of the event, we’ll send you a digital handout containing all of the details and anything else you’ll need to know about the event. Just come to the sign-in desk in the foyer of the Theatre Royal Haymarket (unless stated otherwise) around 15 minutes before the start time listed on the website. If you are running late, please let us know. Latecomers may not be admitted. We also sometimes host post-Masterclass networking drinks, so make sure to hang around for a bit afterwards and meet your fellow Masterclass Members!
How can I get in touch after the event?
We love hearing your thoughts and feedback on the session you’ve attended, so please tweet us, tag us on Instagram, check in on Facebook or drop us an email.
I’ve booked a £5 ticket through a Masterclass giveaway, where is my ticket?
Congratulations! Once you’ve paid the admin fee through PayPal, you will receive a PayPayl receipt to the email address registered to your PayPal account. Please note - this is not your theatre ticket. You’ll need to collect that from the venue on the day of the show.
It's the day of the show, so where do I collect my ticket from?
At the venue, make your way to the Box Office (or area specified on the event page) to pick up your ticket(s). Be sure to arrive at the Box Office between the ticket collection times mentioned in the T&Cs on the Masterclass website and simply give your name and show the staff your PayPal receipt. Most venues operate a strict 'no late admittance' policy as lateness can be disruptive to the performers and other audience members
I've got my ticket, now what?
As you're lucky enough to be attending the event as a Masterclass Member, we ask that you politely accept the ticket that has been allocated to you. Unfortunately, the staff at the venue are not able to make any changes to your allocation. While you are at the event, please remember you have got your ticket for a nominal administrative fee as one of our members, but not all ticketholders get the same benefits, so please be considerate and discreet as the person next to you may have paid full price for their ticket.
Where else can I go for support in my theatre career?
We have a number of industry friends who can support you in your career. Please see the below websites for more information.
TheatreCraft - the UK’s largest free careers event for anyone aged 16-30 seeking offstage roles in theatre.
Get Into Theatre – leading theatre careers website for theatre jobs, information and advice.
Backstage with Official London Theatre –A look behind the scenes at some of London’s biggest West End shows
Creative and Cultural Skills – Careers advice from industry professionals and job profiles that explain what onstage and offstage roles are involved in Theatre.
Mousetrap – Offers a range of initiatives and discounted tickets for 15-29 year olds
Open Door - Offers support and funding to access Drama School auditions
Theatre Helpline - a free 24-hour phone and email service supporting theatre professionals with any issue affecting their health and wellbeing.
If you have any other questions, please email email@example.com