I've signed up to be a member, now what?
Check your inbox - you should have received an email prompting you to 'Confirm Your Email Address'. Once confirmed, just complete your Masterclass profile to receive emails with our upcoming opportunities. If you visit the members area, you can also see our range of current ticket offers and giveaways.
We announce upcoming Masterclasses via email in our newsletter. All our masterclasses are FREE for 16-30 year olds, and are run by actors, directors, playwrights, designers and other theatre professionals. See a session you'd like to join? Book your FREE place by clicking on the members area!
Why do you ask for a photo and CV when you sign up?
We ask for a photo and CV to ensure that participants are within our age range, 16-30 (this is important as it's our charitable remit). It also helps us select a diverse mix of young people, at different stages of their careers, to take part in interactive parts of Masterclasses and other sessions.
I've booked a place on a Masterclass, what's next?
You will receive an email from us confirming your booking - make sure you pop the time & date in your diary! If you haven’t received an email from us then have a look in your junk folder, and double-check that you’ve booked by returning to the Members Area.
If you still haven’t received anything after a couple of hours, get in touch with the Masterclass team at firstname.lastname@example.org
What if I’ve applied to take part?
If bookings are open online, everyone who books a place is welcome to attend, to sit and listen to the Masterclass and ask questions when suitable. For many of our Masterclasses, there is also the opportunity to take part in a practical element. It will always state on the event webpage how to apply to take part - it's usually a quick form with some questions about the session.
Some of our Masterclasses are application only, as they are small practical workshops held in smaller spaces, such as the Stalls Bar. All the details of how to apply for a closed workshop will be on the individual event page.
We always try our best to let applicants know whether they've been picked or not but if you applied to take part and haven't heard back from us, this means unfortunately you haven't been selected as one of the participants for this session. We try and give as many people with a wide variety of backgrounds and at different stages of their career the opportunity to participate, so please do not be disheartened. You may be selected for future workshops so please do keep applying! In the meantime, there is still loads to be taken from attending the masterclass as an observer.
What if my plans change?
We understand that sometimes things come up that mean you can’t attend the Masterclass that you’ve booked onto. That is absolutely fine, but please try and give us as much notice as possible. Please remember to cancel your place on the Members Area, under Your Masterclasses tab.
Where are in-person Masterclasses held?
We are based at the Theatre Royal Haymarket, in the heart of London's West End. If a session is being hosted elsewhere, it will be clearly listed on the website, newsletter and in a follow up email once you've booked your place.
For directions to the Theatre Royal Haymarket, please see here
What do I do on the day?
On the morning of the event, we’ll send you an email containing all of the details and anything else you’ll need to know about the event.
Just come to the sign-in desk in the foyer of the Theatre Royal Haymarket (unless stated otherwise) around 15 minutes before the start time listed on the website.
If you are running late, please let us know as latecomers may not be admitted. We also sometimes host post-Masterclass networking drinks, so make sure to hang around afterwards and meet your fellow Masterclass Members!
How can I get in touch after the event?
We love hearing your thoughts and feedback on the session you’ve attended, so please tweet us, tag us on Instagram, check in on Facebook or drop us an email.
The Masterclass team will send you a short questionnaire to complete after each session. We really appreciate you taking the time to complete these quick surveys. Your feedback helps us to continue delivering an eclectic programme of masterclasses.
Online Masterclasses / Coffee with Creative sessions FAQs
How do I watch an online session?
Firstly, check the event page to see when the session is being held. If the session is on Zoom, you must Book Your Place to attend.
If the session is being held on Instagram Live, all you need to do is go to our Instagram profile at the time of the Masterclass, and click on our profile picture. This will take you to the Instagram Live video to watch, and you can also 'add comment' to ask questions. We will be able to accept some questions on the day, but we will prioritise the questions submitted via email beforehand, so please do email them in!
Also, make sure you've signed up to be a Masterclass member - you have to be a member to attend!
Why are Zoom sessions restricted to limited numbers?
As the Zoom sessions are interactive, it is most beneficial for members if we limit numbers, so that participants can get a 'hands-on' experience with the session leader.
Why do you ask for a photo and CV when applying?
We ask for a photo and CV to determine that members are within our age remit (16-30), and so that we can select a diverse mix of young people at different stages of their careers. A diverse range of young people also makes it a more interesting group for the Master/session leaders!
How do I know if I've got a place?
If this is an open session you simply have to Book Your Place, however if we ask you to Apply for the session we will email to let you know whether you have been successful. We try and give as many people with a wide variety of backgrounds and at different stages of their career the opportunity to participate, so please do not be disheartened. You may be selected for future workshops so please do keep applying.
What if I can't watch the session live?
If you are unable to watch an Instagram Live at the time it is on, the video recording may sometimes remain on our profile feed for a limited time. The sessions are also written up as blog posts, which you can find in our news page.
We do not record our zoom sessions, as this removes the safe and open space we create for our members to share. If you are invited to a Zoom session that you cannot attend, please let us know ASAP so we can offer your place to a member on the waiting list.
Why do some Instagram recordings stay on the feed while others don't?
The Instagram Live video remains online at the discretion of the Master/session leader. Some session leaders may be happy for the video to remain on our profile for 24 hours, or indefinitely, hence why some sessions may be available to watch for 24 hours or more.
Ticket Giveaway FAQs
I’ve booked a £5 ticket through a Masterclass giveaway, where is my ticket?
Congratulations! Once you’ve paid the admin fee through our website, you will be emailed a receipt. Please note - this is not your theatre ticket. You will either be emailed tickets via the theatre directly or receive an email from Masterclass which directs you to give your name at Box Office. Unsure what's happening with your ticket? Pop us an email at email@example.com.
It's the day of the show, so where do I collect my ticket from?
If we've told you to collect your tickets from the venue - make your way to the Box Office (or area specified on the event page) to pick up your ticket(s). Be sure to arrive at the Box Office between the ticket collection times mentioned in the T&Cs on the Masterclass website and simply give your name and show the staff your receipt.
Most venues operate a strict 'no late admittance' policy as lateness can be disruptive to the performers and other audience members.
How many tickets can I purchase?
Please only book tickets for yourself and up to three friends. We want as many members to get the opportunity to see the shows as possible!
Shows which are high in demand may have a lower amount of tickets available per member.
I've got my ticket, now what?
As you're lucky enough to be attending the event as a Masterclass Member, we ask that you politely accept the ticket that has been allocated to you. Unfortunately, the staff at the venue are not able to make any changes to your allocation.
While you are at the event, please remember you have got your ticket for a nominal administrative fee as one of our members, but not all ticket holders get the same benefits, so please be considerate and discreet as the person next to you may have paid full price for their ticket.
Can I talk about the event?
Of course! If you enjoyed the production, please do tweet/share your opinion about the show! We encourage our members to give their positive feedback as supportive members of the industry. However, please do not mention you received your ticket free or via Masterclass directly. We often have specific agreements with producers and our seat filling is a discreet service.
What does Masterclass do?
Masterclass provide free opportunities for young people aged 16-30 to creatively engage with the theatre industry. For more information about us and what we do, visit the 'About Us' section of this website.
Where can I find your accessibility information?
If you have any access requirements, please contact us in advance so that we can make suitable arrangements.
Where else can I go for support in my theatre career?
We have a number of industry friends who can support you in your career. Please see the below organisations for more information.
TheatreCraft - the UK’s largest free careers event for anyone aged 16-30 seeking offstage roles in theatre
Get Into Theatre – leading theatre careers website for theatre jobs, information and advice
Backstage with Official London Theatre –A look behind the scenes at some of London’s biggest West End shows
Creative and Cultural Skills – Careers advice from industry professionals and job profiles that explain what onstage and offstage roles are involved in Theatre
Mousetrap – Offers a range of initiatives and discounted tickets for 15-29 year olds
Open Door - Offers support and funding to access Drama School auditions
Theatre Helpline - a free 24-hour phone and email service supporting theatre professionals with any issue affecting their health and wellbeing
Young Vic Idemystify - A free programme of specialist events for theatre creators and makers
StageSight- A network of organisations to promote an off stage workforce that is more reflective of our society, inclusive of ethnicity, class and disability
ERIC - creative careers advice for young people
JMK Trust - provides young and emerging theatre directors with awards, guidance and development opportunities
Stage One - supports new UK theatre producers and productions through bursaries, workshops and more
The Mono Box - training hub and creative network for emerging talent